Terms and Conditions my888 –
Complete Platform User Guide

By accessing, registering, or using the my888 platform in any capacity, you automatically accept and agree to these Terms and Conditions in full. This acceptance takes effect from the very first moment you use the platform — whether to browse content, create an account, or carry out any transaction.

These Terms and Conditions are to be read together with our Privacy Policy and any specific guidelines relating to particular promotions or games. In the event of a conflict between those documents, these Terms and Conditions shall prevail unless expressly stated otherwise.

My888 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. It is your responsibility to review this document periodically. Continued use of the platform following the publication of any changes constitutes your acceptance of those changes.

To use the my888 platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years of age at the date of account registration.
• Not appearing on any prohibited persons list maintained by any relevant regulatory body.
• Having full legal capacity to enter into binding agreements in your jurisdiction of residence.
• Not using the platform on behalf of any third party or entity without written authorisation from my888.
• Not using funds obtained illegally or linked to illicit financing for any transaction on the platform.
• Acting in a personal capacity and not as an agent, representative, or proxy for any other party.

Each user is only permitted to hold one (1) active account on the my888 platform at any one time. Holding multiple accounts is a serious violation of these terms and may result in the termination of all accounts involved and the forfeiture of all balances and winnings.

During registration, you are required to:

• Providing complete, accurate, and up-to-date personal information including full name, date of birth, phone number, and a valid email address.
• Completing the Know Your Customer (KYC) process by uploading valid identification documents when requested.
• Setting a strong, unique password for your account and not sharing it with anyone.
• Updating your personal information if any changes occur, particularly your email address and phone number.

You are fully responsible for all activities that occur under your account. my888 will not be liable for any losses resulting from unauthorised use of your account if you have been negligent in safeguarding your login credentials.

My888 supports a variety of deposit and withdrawal methods suited to Malaysia users, including local bank transfers, digital wallets, and approved digital payment methods. All deposits and withdrawals are subject to the minimum and maximum limits specified, which can be viewed in the Finance section of your account.

Important information regarding financial transactions at my888:

• Deposits are typically credited to your account within 5 to 15 minutes depending on the payment method selected.
• Withdrawal requests are processed within 15 to 60 minutes upon completion of KYC verification.
• Withdrawals can only be made to a bank account or digital wallet registered under the same name as your my888 account.
• My888 reserves the right to request additional verification for any transaction that exceeds a specified limit or is deemed unusual.
• Funds deposited via certain methods may need to be withdrawn through the same method — further details are available in the platform's help section.
• Any attempt to transfer funds between users or use third-party payment methods without authorisation is strictly prohibited.

My888 offers a wide range of bonuses and promotions designed to add value to your gaming experience. Each promotion carries its own terms and rollover requirements that must be met before a withdrawal is permitted. These conditions are clearly stated on the relevant promotions page.

General principles regarding my888 bonuses and promotions:

• The welcome bonus is only available to new users who have never made any deposit on my888 previously.
• Each bonus is subject to the wagering requirements stated in the relevant promotion terms — please read carefully before claiming.
• Only one bonus may be active at a time unless explicitly stated otherwise by my888.
• My888 reserves the right to cancel any bonus obtained through illegitimate means, including the opening of duplicate accounts or wagering collusion.
• Bonus value cannot be transferred between accounts or converted directly to cash without meeting the wagering requirements.
• Promotions may be terminated or modified by my888 at any time with reasonable notice.

My888 strongly encourages users to fully read and understand the terms of each promotion before claiming it. Our customer support team is available to clarify any questions regarding promotions at any time.

All games offered on the my888 platform — including Live Casino, Slots, Sports Betting, Fish Shooting Games, and table games — are operated using independently audited random number generators (RNG) or through fair and transparent live systems.

In the context of sports betting specifically, my888 stipulates that:

• All wagers are considered final once confirmed by the system, unless a proven technical error has occurred.
• My888 reserves the right to void or adjust any wager in the event of a significant pricing (odds) error resulting from a technical fault.
• Wagers placed on events that have already started or concluded before the designated date may be voided at my888's discretion.
• Maximum betting limits per game or market are set and updated periodically.

For Live Casino games, all decisions made by the dealer are final. Any dispute regarding a game outcome must be submitted within 24 hours of the relevant round ending, with sufficient evidence for review by our team.

To maintain a safe and fair gaming environment for all users, my888 strictly prohibits the following activities:

• Use of automation software, bots, or scripts to automate any action on the platform.
• Bonus abuse or any strategy intended to exploit promotions in an unauthorised manner.
• Attempting to hack, breach, or disrupt the technical infrastructure of the my888 platform.
• Opening multiple accounts under the same or different identities to gain an unfair advantage.
• Use of another person's payment information or identity without the lawful consent of the original owner.
• Any form of fraud, identity falsification, or activities related to money laundering.
• Collusion between users to gain an unfair advantage in games, particularly in poker or multiplayer games.

My888 takes user privacy very seriously. The collection, processing, and storage of your personal data are managed in accordance with our Privacy Policy, which can be found at Privacy Policy page. By using the my888 platform, you agree to how we manage your data as described in that policy.

The security measures we implement to protect your data include:

• 256-bit SSL encryption on all connections and data transmissions between your browser and my888 servers.
• Two-factor authentication (2FA) is available and strongly encouraged for all user accounts.
• Continuous monitoring of account activity to detect any suspicious access.
• Sensitive financial data is not stored on my888 servers — it is processed through approved and certified payment gateways.
• Regular security audits by independent third parties to ensure our infrastructure remains current and secure.

My888 reserves the right to suspend or terminate any user account on legitimate grounds, including but not limited to a breach of these Terms and Conditions, suspected fraud, or a request from the relevant authorities.

Users may also request to close their own account at any time by contacting our customer support team. Account closure requests made on responsible gambling grounds will be prioritised and additional support will be offered.

In the event of account suspension or termination:

• Any valid balance in the account (excluding bonuses that do not meet wagering requirements) will be processed for withdrawal once the investigation is concluded.
• Accounts terminated due to fraud or serious violations may have all balances forfeited.
• Users will be notified of the reason for suspension via their registered email, unless an active investigation is ongoing.

My888 is fully committed to ensuring the platform operates smoothly and without interruption. However, as with any online platform, technical disruptions, scheduled maintenance, or events beyond our control may occasionally occur.

My888 shall not be held liable for:

• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Service disruptions due to scheduled maintenance or events beyond our control such as natural disasters, internet infrastructure outages, or actions by authorities.
• Losses arising from betting decisions made by the user — all bets are entirely the personal responsibility of the user.
• Any damage or loss resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.

My888's total liability to any user under any circumstance shall not exceed the amount deposited by the user in the 30 days preceding the claim.

My888 is committed to resolving every user complaint promptly, fairly, and transparently. If you encounter any issue relating to your account, a transaction, or a game outcome, please follow the procedure below:

• Step 1: Contact the my888 customer support team via live chat or email with full details of your complaint, including your account number, date, and description of the issue.
• Step 2: Our team will acknowledge receipt of your complaint within 24 hours and provide a reference number for follow-up purposes.
• Step 3: An internal investigation will be conducted and a resolution will be proposed within 5 business days for most cases.
• Step 4: If you are not satisfied with the internal decision, the case may be referred to an independent mediation body appointed by my888.

My888 reserves the right to update or modify these Terms and Conditions at any time. When material changes are made, my888 will take reasonable steps to notify users, including:

• Publishing a clear notice on the my888 platform homepage at least 7 days before the changes take effect.
• Sending notifications via registered email to all active users.
• Displaying in-platform pop-up notices requiring user confirmation before the next gaming session.

The latest version of these Terms and Conditions is always available on this page and is dated with the last updated date. It is your responsibility to review this page periodically to ensure you remain aware of the current terms governing your use of the my888 platform.

If you do not agree with any changes made, you have the right to close your account and withdraw all eligible balances before the new terms take effect. Continued use of the platform after the new terms' effective date constitutes your acceptance of those changes.